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Customer experience: beyond surveys
on March 5, 2024
Want to measure customer experience? Surveys aren’t the only way! Consider these guiding questions to help your team select an approach based on what you want to learn.
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Gathering feedback with customer panels
on February 1, 2024
Ever wondered how the federal government, cities, towns and other groups get a .gov domain for their sites? The Cybersecurity and Infrastructure Security Agency (CISA) manages all these domains across the web. Learn how we helped CISA build a customer panel to gather feedback from current customers as part of our partnership in building a new website for the .gov registrar.
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Andrew Hyder Government Service Improvement Award recognizes commitment to serving the public
on January 12, 2024
TTS is proud to present the 2023 Andrew Hyder Government Service Improvement Award to Lalitha Jonnalagadda. This is awarded annually to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public's experience with government.
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Sharing artifacts and outputs from research
on December 5, 2023
Have you conducted user research and are now wondering what artifacts or outputs you can share and with whom? Here's a guide.
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A website refresh in 3 months
on September 21, 2023
A website redesign doesn't have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks.
18F Blog
Delivering civic technology
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