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Introduction to remote moderated usability testing, part 2: How
November 20, 2018
onThis is the second in a two-part series exploring the basics of running a remote moderated usability test. In part one, we explored usability testing at a high level: what it is and why it’s important. In this post we’ll review a five-step process for conducting your first round of tests
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Introduction to remote moderated usability testing, part 1: What and why
November 14, 2018
onIn this two-part series, we’ll provide an introduction to remote moderated usability testing. In part one, we’ll explain what usability testing is and why it’s important, differentiate usability testing from user acceptance testing, and talk about things that aren’t required to do a usability test
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Modular contracting and working in the open
October 25, 2018
onWorking in the open is a key component of building trust between governments and vendor partners. Read about how the State of Alaska is using openness and code sharing to foster greater trust between government project teams and vendor teams as part of a large legacy system overhaul.
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Two exercises for improving design research through reflective practice
October 23, 2018
onMaturing your design research practice is a bit like honing your skills at cooking. Experienced researchers rely on a refined set of sensibilities, or tastes, in their use and application of research methods; they create, curate, and refine informational recipes that turn raw data into palatable insights. And just like cooking, everyone can improve in their research abilities with a bit of reflective practice
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Exploring a new way to make eligibility rules easier to implement
October 16, 2018
onWhen federal agencies issue a policy change, say income eligibility guidelines, that policy gets communicated down to the states as text on the Federal Register or via PDF. This translation of federal policy into many state systems creates opportunities for implementation errors.
18F Blog
Delivering civic technology
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