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Back to basics in the age of AI
June 18, 2024
onThe federal government is abuzz with conversation about the way that artificial intelligence (AI) is going to change the game. Since 18F partners with agencies to drive technology modernization forward, our ability to navigate the opportunities and risks associated with AI is critical. But as we’re learning new things, we also find ourselves going back to basics. As we evaluate and use AI, we can rely on many of the same practices that we apply to any other new technology. Read on for a quick overview of AI, its place in government today, and the techniques and frameworks we’re using as we navigate this new landscape.
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18F practices in action (spoiler: this stuff works)
April 3, 2024
onDo 18F software development principles really work? We reflected on a recent project to see how well 18F recommendations aligned with what we actually did.
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18F at ten
March 19, 2024
onWe’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.
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Customer experience: beyond surveys
March 5, 2024
onWant to measure customer experience? Surveys aren’t the only way! Consider these guiding questions to help your team select an approach based on what you want to learn.
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Gathering feedback with customer panels
February 1, 2024
onEver wondered how the federal government, cities, towns and other groups get a .gov domain for their sites? The Cybersecurity and Infrastructure Security Agency (CISA) manages all these domains across the web. Learn how we helped CISA build a customer panel to gather feedback from current customers as part of our partnership in building a new website for the .gov registrar.
18F Blog
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