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Human-centered design for IT centralization, part 5 - Centralization gone right: A case study on the U.S. Web Design System
on May 21, 2019
This is part 5 and the last post in a series on the importance of human-centered design when evaluating IT centralization. Learn through a case study how The U.S. Web Design System came together to create a centralized design tool that allows agencies to build consistent digital experiences quickly and at a reduced cost.
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Human-centered design for IT centralization, part 4 - What happens after you centralize
on May 9, 2019
This is Part 4 in a series of posts on the importance of human-centered design when evaluating IT centralization. In this post, we’ll share some helpful recommendations for navigating how to be an in-house IT service provider in a user-centered way
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Human-centered design for IT centralization, part 3 - Working with vendors to build a centralized solution
on May 7, 2019
This is part 3 in a series on the importance of human-centered design when evaluating IT centralization.In this post, we’ll share some helpful tips on how to effectively work with vendors.
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Human-centered design for IT centralization, part 2 - Deciding whether or not to centralize
on April 11, 2019
This is Part 2 in a series of posts on the importance of human-centered design when evaluating IT centralization. In this post, we’ll help you decide if IT centralization makes sense for your agency. After interviewing several folks who’ve been through a centralization initiative, we’ve developed some best practices for navigating this big question in a more user-centered way.
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Human-centered design for IT centralization, part 1 - Why prioritizing users is important during IT centralization
on April 3, 2019
At 18F, we believe directly engaging users while evaluating IT centralization will result in services that work better for the people they serve. As part of a 10x project, we’ve talked to users who understand how centralization has impacted their day-to-day work and gathered lessons learned and best practices.
